FAQ

Does Nexway provide videos/trailers via product feed?
No.
What are the different prices available in product feed?
Retailer price is the unit purchase price (without taxes) invoiced by Nexway to Partner.
Public price is the recommended price suggested by the publisher.
Sale price is the current Nexway or Partner (if modified in Cocoon) price.
Which price must be displayed on the website?
You are free to use the sale price or set your own price regarding your margin.
How can we filter license only products?
This cannot be done in the catalog feed. Please contact your marketing contact to get product list.
What about pre-orders?
Please contact your marketing contact.
I filtered my product feed with a specific language but some product descriptions are in another language.
Please notify the issue to your marketing contact.
How to add a new data column in my CSV product feed?
Available fields are present in the « setup format » part in your Cocoon export section (cf Product Feed Vx.x.pdf).
How to add a new product in the product feed?
Please contact your marketing contact.

No download link in “create” method return.
Some products don’t have download links but only serial numbers. The process to retrieve those products is described in the node “remark” of “create” method return (cf documentation of APIReference folder).
A direct download link is missing / download manager doesn’t retrieve all the files.
Contact customer support level 2.
No serial number.
Some products don’t have serial number.
Download link is http://xxxxdigitallockerxx/xxx and no serial number is displayed. What's wrong?
Not an issue: Microsoft products are delivered this way.

Call to webservices returns “invalid secret”.
Check if you’re using the right “secret”.
Check if you provided Nexway the IP addresses you’re using.